Thank you for purchasing one of our premium plugins. In order that you get the most out of our support forum and make your experience better, we’d like to advise you to read through the support policy on this page.
Why we provide support
Support is not compulsory for Envato authors, but we’re providing it for FREE as a good will gesture in order for you to get the most out of our premium themes
Before asking questions
Before asking questions within the support forums, please be sure that you have read the file documentation which came packaged with your download. The documentation covers installation, usage, and often answers the vast majority of questions.
Additionally, you may also use the search feature on our Forum to look up for possibly similar questions that you have in mind.
What we support
Support covers getting setup, using features and general bugs/issues with our up to the WordPress, Plugin & Browsers versions stated in the product page. If you require helps that are not within this scope, such as on how to use default WordPress functionality itself then we’d likely redirect you to external articles or support forums instead.
Customizations and 3rd Party Plugins
Support does not cover customizations and 3rd party plugins unless otherwise explicitly stated in the item description or documentation. If you require a certain customization send us an email to see if we are available at the time for custom work.
We are usually online around 0090-2200 GMT+3. Please note that while we always strive to answer your questions as soon as humanly possible, sometimes we are not able to do so for whatever reasons and we ask you to be patient during these times.
Thanks again for purchasing our plugins, and see you in the forum!